Shipping policy

Shipping Policy

At Haus of Bloom, we carefully prepare every order to ensure your florals and fragrances arrive beautifully and safely.

πŸ“¦ Order Processing Time

All orders are processed within 1–2 business days unless otherwise noted. During peak seasons, holidays, or special launches, processing times may be slightly longer.

You will receive a confirmation email with tracking information once your order has shipped.

🚚 Shipping for Candle Products

Our candles are securely packaged to prevent damage during transit.

  • Standard shipping times typically range from 3–5 business days after processing

  • Delivery times may vary depending on carrier delays, weather, or high-volume seasons

  • Haus of Bloom is not responsible for delays once packages are in the carrier’s possession

🌸 Shipping for Fresh Floral Arrangements

Because we work with fresh flowers, floral orders are prepared as close to the ship/delivery date as possible to maintain quality.

  • Delivery dates are estimates, not guarantees

  • Someone should be available to receive floral deliveries immediately upon arrival

  • Haus of Bloom is not responsible for flowers left outside, exposed to weather, or not properly cared for after delivery

To ensure the longest vase life, please follow the care instructions included with your arrangement.

πŸ“ Shipping Address Accuracy

Customers are responsible for providing accurate shipping information. Haus of Bloom is not liable for orders shipped to incorrect addresses provided at checkout.

If a package is returned due to an incorrect address, additional shipping fees may apply to reship the order.

πŸ“­ Lost or Stolen Packages

Once a package is marked as delivered by the carrier, Haus of Bloom is not responsible for lost or stolen items. If your package is missing, please contact the shipping carrier directly to file a claim.

πŸ’Œ Questions About Your Shipment?

If you have any concerns about your order, please contact us at
store@hausofbloomcharlotte.com and include your order number. We’re happy to help!