Refund policy

Refund & Returns Policy

At Haus of Bloom, every item is crafted and prepared with care. Due to the nature of our products, we have specific policies regarding returns, exchanges, and store credit.

🌸 Fresh Flower Arrangements

Because we sell fresh floral arrangements, we do not accept returns on flower products.

However, if your arrangement arrives damaged or wilted, you may be eligible for store credit. To request credit, please contact us within 5 days of receiving your order and include clear photos of the issue.

We are unable to offer replacements or credit for flowers that deteriorate due to delays in unpacking or improper care after delivery.

🕯️ Candle Products

We do not issue refunds on candle products.

We do accept returns for candles only if the item arrives broken or damaged.

To qualify:

The candle must be in original, unused condition
Damage must be reported within 5 days of delivery
Photos of the damaged item and packaging are required

Approved returns will receive store credit or an exchange, not a monetary refund.

⏳ Store Credit Request Window

All requests for store credit or exchanges must be submitted within 5 days of receiving your order. Requests made after this period may not be approved.